Spotlightjobs are now recruiting for an experienced Claims Team Manager in Liverpool to manage a growing department of Credit Hire claims handlers.
Key Responsibilities:
Accountability for team's performance against set objectives and achieve first class quality and technical claims handling
Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to ones, performance reviews, training and development, disciplinary procedures and staff welfare.
Maximise the imparting of technical knowledge within credit hire claims to the team by way of mentoring and coaching.
Drive a culture of continuous improvement.
Keep abreast of relevant technical and market developments.
Effectively communicate through engagement and collaboration with team members and the wider business.
Assist with Ad-hoc tasks as the business needs dictate.
Critical Competencies:
All candidates must have technical credit hire motor claims experience and previous management experience within claims.
Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance.
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