Role Overview: Provide first line technical support to clients, resolving issues with applications, operating systems, networks and databases. Manage support tickets from start to finish, keeping customers updated through the support portal, phone and email. Work with third party suppliers and internal teams, and provide on site support for Go live events. Work Pattern: Hybrid, minimum two days in office per week, longer for initial training period. Salary: £27k - £30k Key Responsibilities: Deliver professional customer service throughout each support ticket and keep clients informed of progress Record and resolve incidents and requests in line with service desk standards Provide first line support, diagnosing and resolving technical issues to restore service quickly Communicate with customers via the support portal, telephone and email Liaise with third party suppliers and act as a central point of contact Monitor and escalate incidents as needed Attend meetings and provide on site support at Go lives Carry out other tasks as required by company guidelines Desirable Skills: Microsoft Windows, Server, SQL Server HL7, DICOM, PACS, RIS Voice recognition, mobile app support (Apple and Android) Networking Key Relationships: Customers Support, Sales and Development Teams Preferred Skills: Team player with a proactive attitude Strong problem solving and communication skills Interest in IT and customer service IT qualification (A Level, BTEC or Degree) Willingness to travel to client sites in the UK Performance Measures: Effective ticket management and communication Building positive customer relationships Supporting team and process improvement Developing technical knowledge Ownership of assigned tasks