Job Description
Role Purpose: Neighbourhood housing officer
Neighbourhood housing officer Camdens role as a landlord is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camdens homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it.
Neighbourhood housing officer We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents
This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of peoples lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working, ensuring we deliver the best outcomes for our residents.
The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities.
The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services.
The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in residents demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service.
The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload.
* Technical Knowledge and Experience: Neighbourhood housing officer
* Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions;
* Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery;
* Ability to understand patterns of resident demands and provide a flexible approach according to individual needs;
* Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example:
* Money, Debt and budgeting;
* Resolving disputes;
* Tenancy law;
* Housing Options.
* Employment and skills