We’re hiring: Senior Director, Client Services
At Equator you’ll work in a dynamic, collaborative environment and contribute to bold, effective brand and packaging for major UK and US clients. This hybrid role offers the opportunity to grow your expertise across multiple categories and make an impact from concept to shelf and beyond.
Equator is part of Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence.
Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Including Equator, our services are delivered through our family of brands: SGX, Marks, Equator Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.
Propelis has an impressive roster in creative, strategy, digital commerce, experiential marketing, engineering, and creative content production—bringing together the incredible talent of 2,300 agency professionals. This collective expertise will come together under Marks, a Next-Gen Creative Platform built to thrive in today's global and local cultural conversations. Equator will continue to play an important role as an agency within Marks.
Position Summary
The purpose of this position is to oversee the strategic development and growth of client accounts, ensuring that they are developed to their full profit potential for Equator through account planning and the effective management of Director Client Services (DCS) and Account Directors (AD). Collaborate with VP Client Services to deliver and drive client strategy and business growth to achieve agreed financial and profit KPIs whilst maintaining client relationships. Work in partnership with Departmental Directors to improve Equator performance and deliver to client’s expectations.
Location: Manchester, hybrid (remote Mon & Fri)
Essential Responsibilities, Accountabilities & Results
* Work alongside VP Client Service and wider Leadership team to develop a culture of people growth and development within the business.
* Evaluate workload allocation for balanced distribution across team and provide strategic guidance to DCS and AD.
* Advocate for cross-functional collaboration and drive synergy between departments.
* Effectively manage and motivate dedicated DCS and AD team through regular 1:1 meetings and daily contact to establish best working practices, individual goals, and staff development
* Identify professional development and training needs of the team to enhance client service skills.
* Recruit, train, and retain the best talent to create a high performing team configured to client need and budget.
* Mentor team to problem-solve and work through challenging client or internal issues.
* Drive accountability for employee achievement to contribute to client and Equator objectives.
* Actively participate in leadership team meetings and drive process improvement, team development and client experience initiatives.
* Work alongside business leadership and senior management team to ensure all projects are run in the most efficient manner, maximising key business technologies.
* Work with DCS and AD team to ensure both short-and long-term plans are in place to deliver client satisfaction, internal business efficiencies and KPIs.
* Deliver the revenue to achieve budget and control costs to achieve EDITDA target.
* Work with VP of Client Services, FD, and MD to set business financial budgets based on current client landscape, historic performance, and potential future opportunities.
* Maximise profitability across all responsible accounts. Proactively look for opportunities to improve and aggressively interrogate and act on any perceived risks to forecast.
Educational & Experience Minimum Requirements
This position requires the following knowledge and skills:
* A bachelor's degree from an accredited four-year university, and more than 10 years of experience or equivalent work experience.
* Deep experience in Design and/or Advertising Agency
* Experience managing mutli-level, client facing teams.
* Strong “client-hands” and experience leading account teams.
* Demonstrated ability to excel at leading teams, developing talent, and working through others to consistently deliver budgeted annual, quarterly, and monthly financial and operational results.
* Demonstrated ability to excel as a teammate on a portfolio leadership team and to senior shared services leaders.
Competency Requirements
* Exceptional written, verbal, and presentation skills.
* Superior quantitative and analytical skills.
* Exceptional empathy, compassion, and ability to connect with all regardless of station, title, position, or background.
* Proven ability to exercise personal discipline, discretion, and appropriate emotional management.
Travel Requirements
Both domestic and international, when necessary.