Job Details
Job Title: Hub Manager
Charity: Rebuild with Hope
Location: Head Office, Wigan WN1
Contract Type: permanent
Hours: Full‑time 37.5 hours, variable days – some weekends
Reports To: Director of Retail
Overview
Rebuild with Hope is a charitable organisation established to support individuals with multiple barriers to employment, while assisting those suffering from the rising cost of living. The charity currently operates five stores, with our flagship store in Wigan, selling high‑street brands at discounts of up to 70% across all categories.
The Hub Manager plays a vital role in supporting the Retail Cluster Manager with the day‑to‑day operation of the retail proposition within the Hub. Acting as a key ambassador for the charity, the role promotes the Hub within the local community while ensuring that its activities reflect the charity’s aims, values, and commitment to excellent service.
Key Responsibilities
* Plan and manage daily activities and allocate tasks to staff and volunteers.
* Give direction and coach the team on performance, addressing conduct or capability issues and escalating when appropriate.
* Promote wellbeing activities and the wider offer in the Hub (warm space, cycle project, book cycle, etc.).
* Monitor stock levels and retail standards, ensuring the shop is tidy and full; make commercial decisions on space, stock, and discount offers to drive sales.
* Ensure window displays are eye‑catching, commercial, and showcase a broad range of products.
* Ensure stock meets appropriate safety standards and remove items that do not comply.
* Support staff and volunteer training on compliance.
* Encourage gift aid donations.
* Maintain high standards of shop cleanliness, tidiness, and safety; report any issues to the appropriate person.
* Open the till, bank cash, and maintain accurate records (cash takings, cash banking), uploading cash banking to accounts.
* Support and monitor health and safety standards in line with RBWH foundation policies and procedures, reporting concerns.
* Make decisions and resolve customer issues as required.
* Manage the room booking process, conduct ad hoc checks on training room standards, and address or escalate concerns.
Skills and Experience
* Excellent customer service and communication skills.
* Team management skills, including motivating staff and volunteers.
* Organisational, problem‑solving, and decision‑making abilities.
* Ability to challenge inappropriate behaviour and manage conflict.
* Resilient and able to work flexibly, managing varying demands of the role and prioritising tasks effectively.
* Friendly, approachable and professional with strong interpersonal skills.
* Motivated, proactive and able to work independently.
* Organised, reliable and able to prioritise tasks effectively.
* Line management experience.
* Positive attitude and quick problem identification and resolution.
* Alignment with the purpose and mission of the foundation.
* No qualifications required; proven retail experience essential.
Salary and Benefits
* £28,000 – £32,000 per annum, based on FT 37.5, based on experience.
* 25 days of annual leave.
* Social impact career – work directly in a role that changes lives and builds community resilience.
* Positive, inclusive team culture committed to fairness, dignity, and second‑chance opportunities.
* Company discount.
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