Rewards and Benefits on Offer Immediate start date. Varied and interesting job role. Great resources. Great team culture. Any support required is provided MTrecs New Opportunity Our client is an established and successful company based in Washington. They are currently looking for an Internal Sales Administrator to join their team. If you are interested and meet the person specification of the job role, please apply below. The Job you will be Doing Deliver excellent customer service per sector, constantly striving to maximise customer experience Processing and administering customer orders received per customer Liaise with planning & operations to deliver customer orders in line with SLAs Administer an accurate database of customers using CRM system Administer customer pricing agreements & validity periods per sector Process customer complaints per sector Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently Utilise the necessary resources and tools to deliver excellent customer service Provision of data to determine customer service outputs Assist with customer service projects and initiatives Reporting on customer order book Reviewing and updating agreed product lead times with internal stakeholders Attend order book review meetings Creating new part numbers and reviewing on a weekly basis to ensure timely progression Arranging plant certificates between the Customer and Technical in order to feed back into Production About You 2 years Customer service experience Professional communication abilities, both written and spoken Knowledge of customer service principles and practices Proficiency in MS Office applications, in particular Excel Excellent communication skills Attention to detail/accuracy of work Ability to work quickly and accurately under pressure Self-motivated Ability to form good and productive relationships with customers & colleagues Excellent telephone manner Desire and ability to follow up on, and close open issues. Ability to work to deadlines, which can often be challenging.