Job Description
Junior Infrastructure Engineer
Exclusive Opportunity !
Location: Predominantly office-based
Hours: Monday – Friday
The Opportunity
A fantastic opportunity for a 1st Line Support Engineer ready to step up into infrastructure and networking. This role offers hands-on exposure across core IT operations while gaining real-world experience in networking and cyber security within a supportive, growth-focused environment.
If you’ve mastered the basics of service desk support and want to move beyond password resets into real infrastructure engineering — this is your next step.
Responsibilities:
* Managing and resolving IT support tickets (2nd line level exposure)
* Handling password resets, account administration, and access controls
* Laptop and desktop builds, imaging, and deployments
* Supporting Microsoft 365 and core business systems
* Assisting with network support and troubleshooting
* Supporting hardware, software, and peripheral issues
* Contributing to cyber security best practices and security monitoring
* Escalating and working alongside senior infrastructure engineers
Ideally you will have:
* Approx 1 year experience in a 1st Line / Service Desk role
* Strong troubleshooting mindset and customer service skills
* Experience with laptop builds and user administration
* Genuine interest in infrastructure, networking, and cyber security
* Eagerness to learn and progress technically