Padium is the most premium padel operator in the UK, proudly growing from our flagship club in Canary Wharf which opened in August 2023, to new locations across the country. Our vision is to build a community-driven brand that delivers a world-class experience before, during, and after every match. Our Cardiff club will continue this ambition, offering state-of-the-art facilities, including high-quality courts, luxury changing facilities, a cafe/bar, pro shop, co-working space, players' lounge, and a mixed-gender sauna.
Description of the role
We're looking for an ambitious and charismatic Club Manager to lead our new club in Canary Wharf. This is an exciting opportunity to take ownership of a growing community and play a central role in our national expansion. You will be responsible for the overall club business, running the day-to-day operations at the club, managing staff, responsible for the retail unit, building a strong Padium culture, and creating a welcoming atmosphere for customers and team members.
Key Responsibilities
* Responsible for the club performance, with accountability for meeting overall budget targets
* Planning and delivering effective campaigns to drive membership, court occupancy, and retail sales
* Recruitment, training, and performance management of club staff to maintain our premium standards
* Managing inventory and retail operations, including ordering and stock control
* Proactively pursuing corporate sales
* Overseeing daily club operations, ensuring smooth and efficient running of all departments
* Creating an exceptional customer experience that aligns with Padium's premium positioning
* Fostering a positive club culture for both staff and customers, and builds a strong community
Candidate profile and experience
As Club Manager you will enjoy being hands-on, engaging with customers, and having a close understanding of all areas of the business especially sales, customer service, and building a strong community for customers and staff. We are a 7-days-a-week operation and the Club Manager will be required to work on a flexible basis to suit the activities of the club. We are looking for an energetic people oriented Club Manager to join us at a very exciting time for the launching of our new club!
Required background personal characteristics
* Self-motivation and proactivity, with a decisive and results-driven approach
* A genuine passion for customer service and delivering an unforgettable club experience
* Strong leadership skills: a natural organiser, motivator, and team-builder
* High attention to detail, ensuring our facilities and service standards are consistently high
* Enthusiasm for padel and sport in general, with a desire to contribute to Padium's growth
* Previous experience in club management or a similar leadership role is highly desirable but not essential
The candidate is expected to start in July 2025.
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