We are currently seeking a compassionate and dedicated Veterinary Client Care Assistant to join our team on a full-time basis. As a Veterinary Client Care Assistant, you will play a vital role in providing exceptional customer service and support to our clients and their beloved pets.
Responsibilities:
* Greet clients and their pets with a warm and friendly demeanour, creating a welcoming and comfortable environment.
* Assist clients with scheduling appointments, answering phone calls and addressing inquiries or concerns.
* Collect and update client information, including contact details, medical history and insurance information.
* Maintain accurate and organised client records in our database system.
* Coordinate with the veterinary team to ensure smooth flow of appointments and efficient client service.
* Educate clients on basic pet care, including nutrition, grooming and preventative measures.
* Prepare and process invoices, handle payments and provide financial information to clients.
* Process and request repeat prescriptions.
* Manage inventory of pet care products, medications and supplies.
* Maintain cleanliness and hygiene in the reception area and waiting room.
* Adhere to all legal and ethical standards in client care and confidentiality.
This position is full time, 40 hours per week.
Requirements:
* Previous experience in a customer service role, preferably in a veterinary clinic or animal care setting.
* Passion for working with animals and providing exceptional client service.
* Excellent communication and interpersonal skills.
* Strong organisational and multitasking abilities.
* Ability to remain calm and composed in stressful situations.
* Proficiency in computer systems and software.
* Knowledge of basic veterinary terminology and procedures is a plus.
* Willingness to work flexible hours if asked, including weekends.
* Knowledge of insurance documents online and paperwork is a plus.
* Speak English / fluent in English.
Job type: Full Time, Permanent.
Schedule: Day shift, Monday to Friday.
Benefits:
* 1 hour lunch break each day.
* Competitive salary package.
* Opportunities for career growth and advancement.
* Supportive and collaborative work environment.
* 28 days annual leave including bank holidays.
Work location: In person
If you are a compassionate and dedicated individual who enjoys working with both people and animals, we would love to hear from you. Apply now to join our team as a Veterinary Client Care Assistant and contribute to the well-being of our clients and their furry companions.
Job Type: Full-time
Pay: From £25,500.00 per year
Benefits:
* Employee discount
* On-site parking
Experience:
* Veterinary Receptionist: 1 year (preferred)
* Customer Service: 1 year (preferred)
Work Location: In person