Job Description
We are seeking an experienced Quality & Compliance Manager to oversee and manage all aspects of regulatory compliance, governance and quality assurance. The role ensures that all services meet CQC standards and organisational policies, supporting us on our journey to an outstanding rating.
This is an advisory role, the Quality & Compliance Manager does not undertake operational care delivery, but holds Registered Managers and teams accountable through audits, reporting and continuous monitoring. This position requires a strategic thinker with excellent communication skills with the ability to implement and manage effective compliance programs.
Key responsibilities:
Ensure compliance with CQC regulations, Fundamental standards and relevant legislation.
Develop and maintain a structured audit schedule across all care domains.
Monitor audit outcomes, safeguarding, incidents, complaints, and action plans, escalating significant risks as needed.
Act as the organisations GDPR lead, ensuring data protection policies are implemented, regular risk assessments are developed, staff are trained and breaches are appropriately managed and reported.
Maintain up to date knowledge of regulatory changes and advise leadership and teams accordingly.
Oversee implementation and use of policy software (e.g. QVS)
Ensure policies are current, GDPR compliant, accessible ...