Customer Service/leasing Assistant - New BTR Development
Location: New development site (Staines area)
Contract Type: Fixed-term (5 weeks)
Start Date: 1st of July
Working Hours: 8 hours per day, on-site with flexibility between 8:00 - 20:00
Occasional weekend working may be required
About the Role
We're seeking an enthusiastic Customer Service Assistant to join our team at an exciting new property development. This temporary 5-week role is perfect for someone who loves engaging with people and has strong social media skills. You'll be the first point of contact for prospective members and play a crucial role in delivering exceptional customer service while the site establishes itself before our General Manager starts in August.
Key Responsibilities
Community Care, Engagement and Satisfaction
* Front of House Excellence: Lead telephone and in-person support, handling day-to-day member queries
* Relationship Building: Develop and maintain relationships with prospective members, ensuring high-level customer service and satisfaction
* Social Media Management: Actively engage with members through various online platforms, create TikTok content and virtual tours, respond to messages and manage social media presence
* Event Support: Assist with visual promotions for upcoming programming/events and community initiatives
* Member Experience: Support the development of member experience through programming, initiatives, and events
* Proactive Communication: Keep management informed of any arising concerns and actively seek member feedback
Lettings and Customer Journey Management
* Property Viewings: Conduct engaging property tours, showcasing features and benefits to potential members
* Pipeline Management: Assist with lettings and actively manage the enquiry pipeline through to booking
* Product Knowledge: Maintain full understanding of all products, services, and competitor offerings
* Administrative Support: Handle light administrative duties including writing emails, processing agreements, and maintaining records
* Contractor Liaison: Coordinate with external contractors, ensuring proper site access procedures
* Membership Processing: Prepare and process membership agreements in line with company procedures
* Timely Communication: Deal with member enquiries promptly and maintain organised email systems
Operational Support
* Site Presence: Maintain professional presence on-site, ensuring proper signing in/out procedures
* Financial Awareness: Support basic financial management tasks and communicate any issues to management
* Health & Safety: Follow all H&S policies and procedures, including fire and emergency protocols
What We're Looking For
Essential Requirements
* Social Media Expertise: Strong experience with social media platforms, particularly TikTok and virtual content creation
* Customer Service Background: Previous experience in customer service, leasing, or property roles
* Communication Skills: Excellent verbal and written communication abilities
* Professional Attitude: Reliable, punctual, and able to represent the company professionally
* Tech Savvy: Comfortable with computerised booking and management systems
* People Person: Naturally friendly and approachable manner with strong interpersonal skills
Desirable Qualities
* Experience in property or lettings industry
* Event coordination experience
* Financial administration knowledge
* Flexibility to work varied hours within operating times
What We Offer
* Competitive daily rate for 40 hours per week
* Opportunity to work on a brand-new development
* Creative freedom with social media content
* Supportive team environment
* Professional development in the property sector
* Equal opportunities employer committed to diversity and inclusion
Working Conditions
* Monday to Friday core hours with flexibility between 8:00-20:00
* Occasional weekend work may be required
* On-site presence required for full shift duration
* Physical requirements include conducting property tours and general office duties
Application Process: Please send your CV and a brief cover letter highlighting your social media experience and customer service background.
Equal Opportunities: We believe in equal opportunities and inclusively, valuing the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities and are open to discussing any reasonable adjustments you may need.
Please note: This is a temporary 5-week position that will conclude before our General Manager starts in August, making it ideal for someone seeking short-term employment or looking to gain valuable experience in the property sector.
Desired Skills and Experience
About the Role
We're seeking an enthusiastic Customer Service Assistant to join our team at an exciting new property development. This temporary 5-week role is perfect for someone who loves engaging with people and has strong social media skills. You'll be the first point of contact for prospective members and play a crucial role in delivering exceptional customer service while the site establishes itself before our General Manager starts in August.
Key Responsibilities
Community Care, Engagement and Satisfaction
Front of House Excellence: Lead telephone and in-person support, handling day-to-day member queries
Relationship Building: Develop and maintain relationships with prospective members, ensuring high-level customer service and satisfaction
Social Media Management: Actively engage with members through various online platforms, create TikTok content and virtual tours, respond to messages and manage social media presence
Event Support: Assist with visual promotions for upcoming programming/events and community initiatives
Member Experience: Support the development of member experience through programming, initiatives, and events
Proactive Communication: Keep management informed of any arising concerns and actively seek member feedback
Lettings and Customer Journey Management
Property Viewings: Conduct engaging property tours, showcasing features and benefits to potential members
Pipeline Management: Assist with lettings and actively manage the enquiry pipeline through to booking
Product Knowledge: Maintain full understanding of all products, services, and competitor offerings
Administrative Support: Handle light administrative duties including writing emails, processing agreements, and maintaining records
Contractor Liaison: Coordinate with external contractors, ensuring proper site access procedures
Membership Processing: Prepare and process membership agreements in line with company procedures
Timely Communication: Deal with member enquiries promptly and maintain organized email systems
Operational Support
Site Presence: Maintain professional presence on-site, ensuring proper signing in/out procedures
Financial Awareness: Support basic financial management tasks and communicate any issues to management
Health & Safety: Follow all H&S policies and procedures, including fire and emergency protocols
What We're Looking For
Essential Requirements
Social Media Expertise: Strong experience with social media platforms, particularly TikTok and virtual content creation
Customer Service Background: Previous experience in customer service, leasing, or property roles
Communication Skills: Excellent verbal and written communication abilities
Professional Attitude: Reliable, punctual, and able to represent the company professionally
Tech Savvy: Comfortable with computerized booking and management systems
People Person: Naturally friendly and approachable manner with strong interpersonal skills
Desirable Qualities
Experience in property or lettings industry
Event coordination experience
Financial administration knowledge
Flexibility to work varied hours within operating times