Our client, a leading aerospace materials supplier, specializing in chemicals, paints, adhesives, sealants, composites, and consumables for the aviation Maintenance, Repair, and Overhaul (MRO) sector, is looking to recruit a Priority Software Support Coordinator based in Watford, Hertfordshire.
Sponsorship can be provided for this position.
On Offer:
* An exciting opportunity to join a rapidly expanding organization that supplies materials to the Aerospace sector.
* An attractive salary, dependent on skills and experience.
* Annual leave increases to 25 days.
* Pension scheme, social events (Christmas party), and the option to work one day from home after a successful probation period.
Main Purpose of the Role:
Reporting to the Operations Director, the Support Coordinator will oversee the daily operations of the Enterprise Resource Planning (ERP) system, providing technical support, troubleshooting issues, coordinating system upgrades, and ensuring seamless integration with business processes. The ideal candidate will have a strong understanding of ERP systems, excellent communication skills, and the ability to collaborate with stakeholders to optimize system performance.
Key Responsibilities:
* Technical Support: Provide first-level support, troubleshoot, and resolve issues related to the ERP system.
* Collaborate with IT and external support providers for system troubleshooting and resolution.
* Monitor system performance and identify areas for improvement.
* User Training: Develop and deliver training programs; create user guides and documentation.
* Coordination and Communication: Gather feedback for system enhancements; coordinate testing and system upgrades; liaise with support companies.
* System Optimization: Work with teams to identify process improvements and implement best practices.
* Quality Assurance: Conduct data audits; develop protocols for testing system changes; ensure compliance with standards.
Requirements:
* Experience with Priority Software.
* Bachelor's degree in IT, SQL Database Management, Software Development, or related field.
* ERP system support and coordination experience is beneficial.
* Knowledge of ERP functionalities, configurations, and integrations.
* Strong analytical, problem-solving, and communication skills.
* Ability to work collaboratively; project management skills are a plus.
For more details, please contact Willis Global, experts in recruiting.
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