Customer Support and Verification Executive
Join to apply for the Customer Support and Verification Executive role at Once For All
Customer Support and Verification Executive
1 day ago Be among the first 25 applicants
Join to apply for the Customer Support and Verification Executive role at Once For All
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
About the Role
Working in a high-volume target driven environment, to contribute to supplier retention through verifying supplier submissions in a timely and accurate manner, resolving issues and rejections in a pro-active way. To take ownership and deliver outstanding levels of customer service and technical support when dealing with customer enquiries received through a variety of channels (phones, emails and chat) by providing highly knowledgeable and solution-orientated support.
NOTE: This is a 12 months Fixed Term Contract (FTC) role. Salary offered is £26,000.
Responsibilities
* To accurately verify documents submitted by suppliers, based on set-criteria and in-line with the agreed processes, providing support and guidance throughout the process.
* To make outbound calls in an efficient and timely manner to support customers with their submissions either by requesting data updates, providing further information, or resolving issues, escalating where applicable.
* To help customers troubleshoot issues they encounter while using our platforms and provide actionable solutions to resolve their problems across the different channels we support.
* To take ownership of a customer’s query and provide resolution on first contact where possible, or to follow up with customer to ensure full resolution of issue.
* To provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is provided.
* To ensure an outstanding level of quality and customer service is achieved when speaking to customers via all communication channels in line with our policies.
* To work within the KPIs set and self-manage personal performance against business and personal targets set.
* To meet regularly with their team-lead to give feedback and help improve the customer support culture, response times and tools to improve our internal and external experience.
* To support the Team Leaders and Team Members with a positive attitude and willingness to achieve a high standard of working practice.
* To support new starters with training and mentoring where requested.
* To work closely with other teams, and support when required, to ensure a positive customer experience.
Qualifications
* A customer-centric approach with strong listening, questioning and problem-solving skills.
* Attention to detail with good administrative and organisational skills, ability to prioritise.
* Ability to work under pressure and to multi-task across the different channels.
* Positive, self-driven and results orientated whilst working well as part of a team.
* A passion for technology.
Required Skills
* A customer-centric approach with strong listening, questioning and problem-solving skills.
* Attention to detail with good administrative and organisational skills, ability to prioritise.
* Ability to work under pressure and to multi-task across the different channels.
* Positive, self-driven and results orientated whilst working well as part of a team.
* A passion for technology.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Customer Service
* Industries
Software Development
Referrals increase your chances of interviewing at Once For All by 2x
Get notified about new Customer Support Executive jobs in Basingstoke, England, United Kingdom.
Reading, England, United Kingdom 1 month ago
Customer Support and Verification Executive
Customer Support and Verification Executive ( 6 months FTC )
Customer Support and Verification Executive (12 months FTC)
Customer Support and Verification Executive (12 months FTC)
Marlow, England, United Kingdom 6 days ago
Hampshire, England, United Kingdom 1 month ago
Customer Service Executive (Fixed Term Contract)
Reading, England, United Kingdom 4 weeks ago
Marlow, England, United Kingdom 1 week ago
Customer Support Executive - Maternity Cover
Petersfield, England, United Kingdom 3 weeks ago
Microsoft Operations Executive - 12 Month FTC
Marlow, England, United Kingdom 2 weeks ago
Bracknell, England, United Kingdom 1 day ago
Infrastructure Architect - Permanent - DV Clearance
Commerical & Business Operations Manager
Bracknell, England, United Kingdom 3 weeks ago
Guildford, England, United Kingdom 6 days ago
Level 3 Business Apprenticeship - Customer Services (Oct 2025)
Marlow, England, United Kingdom 6 days ago
Guildford, England, United Kingdom 1 week ago
Reading, England, United Kingdom 6 days ago
Level 3 Business Apprenticeship - Operations (Oct 2025)
Marlow, England, United Kingdom 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr