Main purpose of the role
We have an exciting opportunity for a Customer Liaison Manager to join our Customer Care team within our East Midlands region. Due to the nature of the role, the candidate will spend the majority of their time at allocated sites, ensuring our homes are defect free before and after our customers move into their new home. For this position, the Customer Liaison Manager will be focussing on the sites throughout the region, which are mostly in the Nottingham and Leicester areas, however there are also outlier sites in Buxton and Sleaford.
Reporting into the Customer Services Director, the successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder and a leader in Customer Service in the homebuilding industry. They will carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification.
The Customer Liaison Manager will also record the results of the inspections and report back to stakeholders on outcomes, attending and chairing weekly sales and construction meetings, attending NHBC claim investigations as and when required, ensuring all findings are recorded in the appropriate systems.
Skills, Knowledge & Experience
We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has experience in a similar role with a housebuilder. They will be creative and used to using their organisational and planning skills within a Customer Care environment, with a first class understanding of the expected fit and finish of a new home. Passionate about providing the highest quality customer care, the successful candidate will have a strong customer facing experience coupled with a delivery focus. They will collaborative team player, with experience communicating with different stakeholders and the ability to be able to manage internal and external stakeholders to ensure a quality customer experience.
Education & Qualification
Experience within a similar role in the housebuilding/construction industry (Customer Relationships Manager, Quality Assurance Inspector etc.) is essential, as well as the desire and ability to work between allocated sites. A full UK driving license is required to be able to do so, and a company car or car allowance will be provided.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact recruit@keepmoat.com
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