* Hybrid flexibility & alternate shift patterns
* Internal progression & account management exposure
About Our Client
Our client is a global leader in pharmaceutical manufacturing, dedicated to improving health and well-being worldwide. With cutting-edge research, advanced production facilities, and a commitment to quality, they deliver innovative medicines and therapies across various therapeutic areas, including oncology, infectious diseases, and chronic conditions. Their solutions have touched millions of lives, earning them a reputation for excellence and trust in the health care sector.
Job Description
Key responsibilities consist of:
* Develop and maintain strong, profitable relationships with key customers, ensuring timely and accurate delivery of tasks and projects.
* Serve as the primary point of contact for designated key accounts, effectively communicating through various channels, including email, phone, and Microsoft Teams.
* Address and resolve customer inquiries, concerns, and issues promptly, ensuring customer satisfaction is maintained at all times.
* Process customer inquiries, orders, and change requests accurately and on time, collaborating with other departments to meet deadlines.
* Assist in financial negotiations with customers and suppliers, including bid management and face-to-face meetings.
* Maintain accurate records and files for all related business activities, ensuring timely and accurate sales reporting.
* Ensure all customer pricing is implemented accurately and on time, with clear communication of pricing changes to relevant departments.
* Identify and explore new customer sales opportunities in line with the company's strategic sales objectives.
* Collaborate with internal teams to ensure timely and effective resolution of customer problems and to enhance commercial and environmental performance.
* Provide training and support to key account users as needed, including customer portals.
* Maintain and issue a 12-week rolling forecast, ensuring clear and timely communication of new business wins, delists, and key volume changes.
* Actively pursue debtors in conjunction with the Customer Service Manager.
* Discuss key account needs within the company to drive continuous improvement.
The Successful Applicant
A successful Account Coordinator should have:
* Previous experience in a customer service or account management role, ideally within the industrial or manufacturing sector.
* Strong organisational skills and attention to detail.
* Proficiency in using CRM systems and Microsoft Office applications.
* Excellent verbal and written communication skills.
* A proactive approach to problem-solving and client management.
* The ability to work collaboratively with internal teams.
What's on Offer
* Basic salary of £27,000 DOE
* Performance-related bonus & commission
* Fuel car allowance
* Core hours of 8am till 4pm
* Death in service allowance
* Pension contribution
* 28 days standard holiday
* Internal progression opportunities
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