This is an exciting opportunity to lead the Gynaecology Outpatient Clinic Reception & Clerical Team and play a central role in the development of new ways of working to ensure Patients receive the best possible outpatient experience.
The Gynaecology Outpatient Clinic hosts a range of services supporting the women of Sheffield and the wider South Yorkshire region.
We are looking for a high calibre candidate with a demonstrable understanding of how to lead and motivate a team, continuously improve service quality and act as a focal point to assist the wider multidisciplinary team to troubleshoot any problems arising on a day to day basis.
Candidates must have a combination of excellent listening and interpersonal skills, a thorough and methodical attention to detail, good problem solving skills and the ability negotiate and use judgement to make autonomous decisions.
Applicants must be educated to GCSE standard or equivalent; with a minimum of 5 GCSE’s (or equivalent) one of which must be English Language (grade C or above). Applicants must demonstrate continuous development and recent supervisory experience in a customer service or general administration environment. A strong aptitude for designing and enforcing new systems and IT would be a distinct advantage.
Working in a strong multidisciplinary environment you will manage a team of around 10 staff, developing consistent and high quality processes and procedures that ensure the staff provide best possible service to the women and their partners who attend the Gynaecology Outpatient Clinic.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
For further details / informal visits contact: Name: Sophie Cardona Job title: Service Coordinator Email address: sophie.cardona@nhs.net Telephone number: 0114 2713129
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