We are looking for an enthusiastic and organised individual to join our busy central administration team, putting you at the very heart of the organisation. This is fixed term contract whereby you will be covering maternity leave. You will be joining a lively and friendly team with a varied workload and continual training and development opportunities. This role will combine the elements of both secretarial and administration duties, providing you with the opportunity to make a real difference to patients within our diverse community. This is an excellent opportunity for someone with a strong administrative background who is looking to move into a career within healthcare or someone who is looking to expand their current healthcare administrative experience.
Main duties of the job
The Central Administration team provides the back office support for all practices within Better Health MCR. The work is fast-paced and varied. It is essential that the team can proactively manage the workload as well as continuously prioritise the demands. Your main duties will include a combination of both secretarial and administration tasks (please see the attached job description for full details) to support your colleagues in the central team as well as the wider teams within the organisation. You will be expected to be an active team player but also be comfortable working independently. Communication and accuracy are essential within the role. The work produced will be of a consistently high standard and you will communicate with a large variety of individuals within the practice as well as having contact with patients, when necessary.
About us
We are Better Health MCR: thinking differently, breaking barriers, improving lives. You can read more about us on our website and in our mission document, using the links on the right.
We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester. We operate three GP practices: The Robert Darbishire Practice in Rusholme Health Centre (which is also head office) and which has a branch at The University of Manchester, Brooklands Medical Practice in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. In total we have over 44,000 patients.
Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.
Our staff team of about 120 people has a great mix of skills and experience. We have exciting plans to expand this team even more, to help us further our mission to improve lives.
Job responsibilities
An outline of the job is above. For the full job description please see the supporting document on the right/below.
The post is full-time (37.5 hours per week) and will be mostly based at The Robert Darbishire Practice although you will also need to be able to travel to our other sites as needed.
Salary will be in the range £24,638 to £26,648 pro rata (full-time is 37.5 hours), depending on experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). (The post is not subject to Agenda for Change terms and conditions.)
Recruitment process
Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise. You should not use AI; if it appears that you have used AI your application may automatically disregarded.
The closing date for applications is 1st February 2026. This date may be brought forward if there are a large number of applications, so please do not delay.
Short-listed candidates will be contacted by email and invited for assessment. If then further short-listed from the assessments, candidates will be contacted by email/phone to be invited for interview.
Assessments will be held on 6th February 2026 at the Robert Darbishire Practice.
Formal interviews will be held on 12th February 2026 at the Robert Darbishire Practice
Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real LivingWage employer.
Person Specification
Qualifications
* General education to GCSE level or equivalent.
* An excellent standard of grammar and spelling in the English language.
* Training or qualifications in customer service, IT or other related areas.
Other
* A commitment to support the delivery of the best possible service to a diverse inner-city population.
Personal Skills and Abilities
* A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
* The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
* The ability to be well-organised and prioritise work.
* A conscientious approach and commitment to working in an adaptable and flexible manner.
* The ability to work calmly and effectively and deal with multiple demands even when busy.
* The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
* The ability to deal with personal information sensitively and respect people's right to confidentiality.
* The ability to work positively as a member of a busy team.
* The ability to give good and regular attendance.
Experience
* Administrative or clerical experience.
* Excellent administrative and organisational skills, with the ability to prioritise work.
* The ability to produce accurate and thorough work in a prompt and efficient manner, working to set timescales.
* Experience of using computers, with fast, accurate keyboard skills.
* Experience working within a healthcare setting.
* Experience of dealing with the general public.
* Experience of using audio typing equipment.
* Experience and knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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