Whinhill Medical Practice, in Aberdeen, is looking for two forward thinking Patient Navigators to join our friendly team and support all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services. You will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals. The successful candidate will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature. You will have exceptional interpersonal skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you. Hours: This post is for a part-time position ideally 24 hours per week to cover the following shifts: Option 1: Wednesday 8am - 1pm and Thursday - Friday 8am - 6pm. Option 2: Monday, Tuesday, Wednesday and Friday 8am - 2pm. Note: The shifts that are longer than 6 hours will include a 30 min lunch break. The job holder will have to: greet patients and visitors, advising them of their appointments and checking them in advise patients on self-check in facilities receive and make calls as required with the ability to handle heavy phone/patient traffic divert calls and take messages as appropriate sort, review and distribute incoming internal mail process outgoing mail following the procedure pull, file and photocopy patient s paper records scan and attach patients data to patients electronic records ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information receiving all incoming deliveries, opening and distributing accordingly complete the Surgery Administration, including registrations and deductions Therefore, the successful candidate must: desirably have prior experience as patient navigator be confident using the phone have a good level of IT skills be friendly and welcoming; patient and understanding be able to follow instructions and procedures have good organisation and communication skills work accurately and methodically be able to work with all types of people About Whinhill Medical Practice We are pleased to announce that Whinhill Medical Practice has joined OneMedical Group team from 1 February 22; we will be continuing and building on the good work of the team. We re excited about moving the service forwards and to what the future holds. Location: 20 Whinhill road, Aberdeen, AB11 7XH System used : SystemOne Why join us? Our Benefits; NHS Pension 33 days annual leave (including Bank Holidays) (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity, Maternity Support (Paternity), Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMG s refer a friend scheme 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme About OneMedical Group OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of Improving Lives is underpinned by our core values of Putting People First, Working Together for a Better Future. We are committed to NHS values and reducing health inequalities. We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.