We are seeking a proactive and customer-focused Maintenance Technician to join our Accommodation Services Unit (ASU) at Merville Barracks, Circular Road South, Colchester CO2 7UT. You will play a key role in ensuring service excellence across our operational areas by maintaining high standards, responding promptly to requests, and supporting the ASU Furniture Supervisor and team. Your mission is to keep things running smoothly, meet (and exceed) our service standards, and provide outstanding customer care. Tasks include furniture repairs and warehouse organisation, with varied daily responsibilities to showcase your skills and initiative.
What you'll do:
1. Record, action, and close Help Desk Calls (HDCs) promptly.
2. Maintain accurate daily, weekly, and monthly records.
3. Conduct furniture audits and manage stock using the CAFM system.
4. Repair and replace furniture components as needed.
5. Assist with loading, unloading, and transporting furniture.
6. Maintain cleanliness and serviceability of vehicles, warehouse, and equipment.
7. Operate a forklift (training provided) and perform Portable Appliance Testing (PAT).
8. Support stock takes and audit processes.
9. Communicate daily with unit representatives and colleagues for smooth operations.
10. Perform any other duties as directed by management.
Qualifications and Skills:
* Good numerical and communication skills (written and verbal).
* Knowledge of health & safety practices.
* Basic understanding of furniture repairs (e.g., hinges).
* Basic IT skills.
* Excellent timekeeping and customer service focus.
* Full UK driving licence (held for at least 2 years).
* Must be 25 or older to drive company vehicles.
Desirable:
* Previous experience in a similar role.
Working Hours and Compensation:
* Monday - Friday, 8am - 4pm; Friday 8am - 3.30pm.
* £12.21 per hour.
* Free parking available.
Additional Information:
Check local transport links: Plan Your Journey | Traveline. Input destination: Colchester, CO2 7UT.
What We Offer:
* On-the-job training with experienced professionals.
* Fully funded apprenticeship qualifications.
* Career development within Sodexo.
* A friendly and supportive environment.
* Wellbeing support, including online resources, a health app, and Employee Assistance Programme.
* Financial benefits such as discounts, salary support, retirement plan, and death-in-service benefit.
* Career growth opportunities and training tools.
* Work perks like Cycle to Work Scheme, volunteering, flexible work, training, and uniforms.
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