Sales Administrator
Chesham, Permanent £25-28k pa
Our client, a leading construction services group seeking a dedicated Sales Administrator/ Customer Service Advisor to join their UK subsidiary.
Role Summary: You will play a crucial role in maintaining excellent service standards, promptly addressing customer inquiries, and ensuring overall customer satisfaction. Your responsibilities will encompass various aspects of customer interaction, order processing, and communication with internal and external stakeholders.
Responsibilities:
1. Manage Incoming Phone Calls:Handle incoming calls professionally and efficiently.
2. Confirm Pricing, Stock Availability, and Deliveries:Provide accurate information regarding product pricing, stock availability, and delivery timelines.
3. Process Incoming Orders:Efficiently process customer orders, ensuring accuracy and timely execution.
4. Prepare Quotations:Generate quotations promptly upon request.
5. Assess Customer Needs:Identify and assess customer requirements to achieve optimal satisfaction.
6. Build Relationships:Foster sustainable relationships with customers and collaborate closely with the external sales team.
7. Provide Accurate Information:Ensure that accurate, valid, and co...