Director of Client Services
Location: Knightsbridge, London (Hybrid)
Role type: Full-time or 4 days per week
Enjoy Education is seeking an exceptional Director of Client Services to join our Senior Leadership Team and take full strategic ownership of client delivery, service quality, and operational performance across our core services: Homeschooling, Private Tuition, and Tutor Partnerships.
This is a senior leadership role for an experienced operator who thrives in complex, high-expectation environments and is motivated by building world-class delivery at scale for UHNW families and international clients.
The Role
Reporting directly to the CEO, the Director of Client Services will:
* Own the end-to-end client journey, ensuring consistency, excellence, and a premium experience across all service lines
* Lead and develop senior delivery leaders across Homeschooling, Private Tuition and Tutor Partnerships
* Shape and execute Enjoy Education’s long-term operational strategy, including operating models, quality assurance frameworks, safeguarding governance, and systems
* Act as the senior escalation point for complex, high-risk or reputationally sensitive cases
* Partner closely with the CEO, Commercial Director and Finance Director to align delivery, growth and financial performance
* Lead organisation-wide transformation initiatives, including CRM and workflow optimisation
* Hold accountability for delivery-side P&L, margin performance and operational efficiency
Who We’re Looking For
You will be a proven senior leader with:
* Director-level (or equivalent) experience leading multi-team, service-led organisations
* Deep understanding of the independent education sector and premium education services
* Extensive experience working with UHNW families or similarly high-expectation private clients
* A strong track record of organisational transformation, operating model design, and capability building
* Confidence leading leaders, influencing at board or C-suite level, and making sound judgement calls in high-pressure situations
* Robust experience in safeguarding governance, quality assurance, and risk management
* Commercial acumen, including margin optimisation and operational financial oversight
Why Join Enjoy Education
* Senior leadership role with genuine strategic influence
* Work at the forefront of bespoke education for UHNW families globally
* Hybrid working with regular Knightsbridge office presence
* Competitive salary plus performance-related bonus
* 25 days annual leave plus bank holidays, plus service-linked additional days
* Birthday day off, charity day, wellbeing platform, and remote summer working policy
To apply, please send your CV and a brief covering note to Dominic Oxnam at dominic@enjoyeducation.co.uk