Job Description
Senior Director – Commercial Operations (EMEA) - London (Hybrid) | Global Consumer Brand
* Salary - c.£110,000 - £125,000
* Full corporate benefits package
There are roles that maintain the machine.
And there are roles that rebuild and scale it.
This is firmly the latter.
We’re partnering with a globally recognised consumer brand operating at the intersection of toys, entertainment and licensing, a business with huge cultural relevance and ambitious growth plans across EMEA.
They are now looking for a Senior Director of Sales Operations to take full ownership of the commercial engine behind that growth.
Opportunity
This is a high-impact leadership role, reporting directly into the EMEA leadership team, responsible for shaping and delivering end-to-end commercial operations across the region.
You’ll sit at the heart of the business, connecting Sales, Finance, Supply Chain and Customer teams & ensuring the organisation is set up to scale efficiently, profitably and with precision.
What You’ll Own
* Leadership of the full Order-to-Cash lifecycle, driving accuracy, efficiency and cash flow improvement
* Ownership of customer operations, compliance and onboarding across EMEA
* Development of commercial analytics, forecasting and performance insight to support decision-making
* Oversight of flow planning, pricing governance and stock allocation strategy
* Driving operational excellence across customer service, fulfilment and execution
* Leading training, capability building and continuous improvement initiatives
* Managing and developing a high-performing, multi-functional team
* Acting as a key partner to Sales in supporting strategic accounts and revenue delivery
Why This Role Is Different
* True ownership of the commercial operating model across a global region
* A role that blends strategy, transformation and hands‑on execution
* Opportunity to simplify complexity and build scalable infrastructure
* High visibility and influence across senior leadership teams
* A business where pace, creativity and commerciality genuinely intersect
About You
You’re a commercially minded operator who understands that growth doesn’t happen without strong foundations.
You’ll likely bring:
* Senior leadership experience across Sales Operations / Customer Operations in FMCG, consumer or retail‑led environments
* Deep understanding of Order-to-Cash, compliance, and commercial analytics
* Experience operating in international, matrix organisations
* A track record of driving transformation and improving operational performance
* The ability to influence at senior level and lead through complexity
* Comfort balancing strategic thinking with executional delivery
The Bigger Picture
This is a role for someone who wants to go beyond optimisation and instead build, shape and scale the engine of a high‑growth international business.
If you’ve been looking for a position where you can combine commercial impact with operational leadership at scale, this is one worth exploring.
For a confidential discussion reach out to me on the details below or simply apply to the ad:
lyle.edwards@ecwsearch.com | 07791 802504
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