Technical Support Engineer Location: London
Join the Options Technical Support Team in London!
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Global travel: Continuous career development opportunities: We provide professional skills development and technical training.
•Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
1 years’ desktop support experience, preferably in a Financial Services Environment, or Degree level Qualification or equivalent in relevant field.
•MCP / MCITP Windows 7 / MCDST / MCSA.
•ITIL v3 Foundation.
•Data Centre experience.
•Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
•Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
•Deal directly with requests and complaints alike and escalate where necessary.
•Building and Maintaining Desktop/Laptops (HP/Dell).
Strong research, writing and communication skills.
•Desire to travel and see the world.
•Ability to work independently and manage your own projects in a professional manner.
•A passion for innovation and the financial technology sector.
•Project management skills and proven ability to manage own workload.