# Director of NHS 111 Services## Job Introduction**With us, every moment matters.**At DHU Healthcare, our NHS 111 service is more than a number – it’s the voice of reassurance, the first point of contact, and often the start of someone’s urgent care journey. Every call is a chance to make a difference, and as Director of NHS 111 Services, you’ll lead the people and systems that make that possible.This is a rare opportunity to join DHU’s senior leadership team and shape one of the largest and most trusted NHS 111 services in the country. You’ll lead with purpose, compassion, and ambition - ensuring that every caller receives safe, timely, and high-quality care, while driving forward the innovation and collaboration that define our future.**About the role**Reporting directly to the Chief Operating Officer, you’ll provide strategic and operational leadership for our NHS 111 services across multiple regions. You’ll oversee large, complex 24/7 operations, guiding thousands of colleagues - from call handlers to clinicians - in delivering exceptional care and patient experience.You’ll also play a key role in system-wide transformation, building strong partnerships with Integrated Care Systems (ICSs), commissioners, regulators, and fellow providers. As part of our executive team, you’ll influence the urgent and integrated care agenda nationally, ensuring DHU remains a trusted, forward-thinking partner for the NHS.**About you**You’ll bring a proven track record of leading large-scale healthcare or urgent care operations within a call centre environment, with the strategic insight and operational acumen to balance day-to-day excellence and long-term system impact. You’ll be values-driven, collaborative, and deeply committed to quality, inclusion, and wellbeing.You’ll also have:* Senior leadership experience in urgent, unscheduled, or integrated healthcare services and/or regulated call centre environments.* Strong governance, assurance, and financial management skills.* Proven success in service innovation, redesign, or digital transformation.* The ability to inspire, empower, and develop large, diverse teams.* A passion for partnership working and social value creation.We’re a not-for-profit social enterprise with a clear purpose: to deliver outstanding, accessible healthcare for the communities we serve. Every surplus we generate is reinvested into patient care, colleague wellbeing, and community impact.* **For you:** A purposeful leadership role with influence, visibility, and the opportunity to shape the future of urgent care.* **For them:** Better journeys, better care, and the confidence that every call matters.* **With us:** A culture built on compassion, collaboration, and shared pride - where you’ll be supported, respected, and inspired to lead with impact.With us, every person and every moment matters.We believe that when everyone feels valued, respected and supported, we can deliver the best care. Compassion, inclusion and purpose go hand in hand, which is why you’ll join a team that’s united by this purpose and driven to do more – together. We’re proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We proudly support Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers and military families – recognising the strengths and dedication they bring. Respect, inclusion and belonging are core to who we are.An up to date CV with supporting Cover Letter is required.**Join us in shaping the future of urgent and integrated care.****Location:** Derby or Oldbury with regional travel **Contract:** Permanent, Full-time **Salary:**£89,215 - £103,129### Director of NHS 111 Services* **Salary** 89215 - 103129* **Frequency** Annual* **Job Reference** dhuhealthcare/TP/101/786* **Contract Type** Full Time* **Closing Date** 21 October, 2025* **Job Category** Leadership & Administrative Support* **Business Unit** NHS 111* **Location** Derby, United Kingdom* **Posted on** 07 October, 2025
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