Company Description
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Job Description
Reports To: VP, Hotel Operations
Supervises: One to three Sales Managers and/or Coordinators
General Purpose: The Area Director of Sales & Marketing is responsible for maximizing all revenues coming in to the assigned hotels while maintaining excellent customer service for both internal and external customers
Specific Responsibilities:
* Efforts will include, but not be limited to, hiring, training and management of sales and yield management teams, analysis and reporting of sales metrics, oversight of all events from a brand perspective; management of advertising, electronic outreach and public relations efforts to all market segments and oversight of all print and electronic communication tools
* Directly responsible for achieving and maximizing all assigned hotels’ revenues while consistently delivering the best service, quality and value to every customer, every time.
* Maintains effective and positive involvement with key community and networking organizations.
* Analyzes assigned hotels’ demand segments, sources of business for each market and demand segment, and manages pricing and rooms inventories to maximize revenues and profits
* Knows the principal competition for each segment and leverage hotel's relative strengths against each
* Meets or exceeds sales goals for group bookings/corporate accounts, new leads, contacts and number of weekly sales calls
* Personally demonstrates a commitment to customer service by soliciting and responding promptly to guest needs
* Finalizes contracts for group bookings
* Converses with hotels department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations
* Executes cut-off dates on group bookings
* Plans and conducts pre-cons and post-cons
* Prepares and mails brochures, menus to prospective clients
* Analyzes requirement of function, outline available hotels facilities and service offered and quote pricing
* Assists in planning and participating in sales blitz for each property
* Aggressively pursues all appropriate opportunities for outside customer solicitation and relationship building
* Other duties as assigned by your supervisor or manager.
Qualifications
* Computer competency required: Proficiency with Microsoft Office, Database Management, and Web Browsing.
* Must be positive, results oriented and able to work under pressure
* Excellent written and verbal communication skills and ability to work with a diverse group of team members including sales managers, food and beverage staff, public relations professionals and journalists
* Demonstrated sales ability
* Proven success with prospecting and solicitation of new business
* Must be available to work some nights and/or weekends. Position requires dedication to clients and a minimum of 45 to 55 hours per week
* Ability to identify and develop accounts with individual guest room needs
* Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve concerns
* Strong sales skills with thorough knowledge of sales techniques, ability to up sell products and services, and proven closing ability
* Ability to anticipate and analyze client needs and effectively negotiate pricing
* Knowledge of contractual agreements and associated legal implications.
* Aggressive, self-motivated work habits.
* Knowledge of Hotel operations, services, and facilities.
* Knowledge of Food and Beverage and Banquets and Catering
* Must pass a background check
Education/Formal Training:
* Bachelor’s Degree required
Experience:
* Hotel sales and management experience required.
Travel Requirements
* Travel will be required to assigned properties on a regular basis.
* Some further travel may be required for conferences and other meetings.
Additional Information
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
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