Salary: £60,000 - 90,000 per year Requirements: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working in a user management role within an IT services organisation ITIL V3 Service Management qualified, or prepared to achieve qualification Strong customer service and time management skills Good analytical skills and the ability to demonstrate systematic thought processes A strong team player Ability to cope with pressure, meet deadlines and prioritise appropriately Flexible, customer focused and motivated by a challenge Proficient in compiling report and management information Experience of user management within the financial services industry (desirable) Previous experience in Financial Services, Automotive Finance or retail consumer finance (B2C) (desirable) Verbal and written German language skills (advantageous) Responsibilities: Complete all assigned user access service requests raised by internal customers for both SAP and bespoke systems Process and coordinate timely responses to management Channel requests for help to appropriate functions for resolution Monitor resolution activity and keep customers appraised of progress Manage customer expectations while delivering exceptional satisfaction Drive and implement change and support project portfolio initiatives into live operations Work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents Technologies: Support ITIL SAP More: We are looking for a User Management Analyst to join our team in Milton Keynes on a 6-month contract basis. Our company values strong customer service and effective communication, as we strive to create an environment where all team members can thrive. This role involves engaging directly with internal customers and ensuring their access needs are met in alignment with corporate and regulatory requirements. We offer a competitive day rate of £209 inside IR35 for this position. You will have the opportunity to work on impactful projects while supporting and enhancing our operational capabilities. last updated 18 week of 2026