IT Service Desk Analyst
Exemplar Health Care Support Centre, Sheffield
Position: IT Service Desk Analyst (1st line)
Location: 17 Europa View, Sheffield, S9 1XH
Contract type: Permanent, full time
Rate: £26,500 per annum
This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro‑disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.
About the role
Act as the first point of contact for all IT support queries.
Answer calls, emails and self‑service tickets promptly.
Log and categorise incidents and service requests accurately.
Provide first‑line troubleshooting for hardware, software and network issues.
Guide users through solutions in a clear and friendly manner.
Escalate complex or unresolved issues to second‑line support.
Maintain detailed and accurate records in the ticketing system.
Set up and configure new user accounts, equipment and basic software.
Support password resets and access requests.
About you
* Proven 1st line Service Desk support (minimum 2 years)
* Supporting Windows 11 and Microsoft 365
* Excellent customer service skills
* Knowledge of Windows Server Operating Systems (2016, 2019)
* Strong work ethic and self‑motivation with the ability to work under pressure
* Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
* Active Directory
* iPhones
Desirable systems experience
* Intune
* iOS / iPad
* SolarWinds Service Desk
* Sophos
* Draytek
* Barracuda
* Datto
* Mac OS experience
* Manage Engine - Exchange Plus and AD Manager Plus
Qualifications
* GCSE’S at Grade C or above in English & Mathematics or equivalent
* Industry Standard computing qualifications such as Microsoft and CompTIA (Network+, Security+, Server+) or other certification
* ITIL Foundation Qualification (desirable)
What we offer
* Excellent supervision, peer support, learning opportunities and career prospects
* Retail and lifestyle discounts
* Free DBS check
* 24/7 counselling and support
* 25 days annual leave allowance plus bank holidays
* Blue Light Card eligibility
For an informal chat about joining us, please contact our Talent Specialist Recruiter Lisandra Ferreira on LFerreira@exemplarhc.com.
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