Engineer Resource Controller / Field Engineer Coordinator6 monthsSheffield / Hybrid (3 days on site)Rate: £ - £ per day, umbrella (in scope)The key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day.There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbalmunications, as well as working closely with Area Engineering and Control Managers
1. Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit
2. Monitor field allocation systems to ensure effective deployment of field resource
3. Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource
4. Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.
5. Effectively deploy Field resource to ensure maximum utilisation and efficiency
6. Work in a collaborative way that ensures the availability of resources within agreed lead times
7. Work closely with the Central Resourcing Co-Ordinator
8. Manage the Switch & Power Routines activities as appropriate
9. Seek to continually improve the controls’ processes and ways of working
10. Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA’s
Essential to have:
11. Field resource allocation
12. Escalation management
13. Job enablement
14. Field Engineer Coordination
15. Project Coordination
16. Customer service – Handling customers
17. Planning skills
18. Rota / Callendar management
#4699328 - Phil Barrowclough