Fix minor plumbing
problems such as unclogging drains, plunging toilets, and repairing leaky
spigots and faucets. Perform miscellaneous minor repairs such as tightening
loose toilet seats, changing light bulbs, and patching holes in walls. Perform
preventative maintenance on tools and equipment, including cleaning and
lubrication. Assist with maintenance of an equipment within the property. Complete
daily work orders and scheduled preventative maintenance.
Follow all company and
safety and security policies and procedures; report maintenance problems,
safety hazards, accidents, or injuries; and complete safety training and
certifications. Ensure uniform and personal appearance are clean and
professional, maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests’ service needs, and assist individuals
with disabilities. Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, and listen and
respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and
standards. Reach overhead and below the knees, including bending, twisting,
pulling, and stooping. Visually inspect tools, equipment, or machines. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 50
pounds without assistance. Assist with moving, lifting, carrying, and placing
of objects weighing in excess of 100 pounds (e.g., A/C unit, television,
dresser). Move up and down stairs, service ramps, and/or ladder. Grasp, turn,
and manipulate objects of varying size and weight. Perform other reasonable job
duties as requested by Supervisors.
CRITICAL TASKS
Safety and Security
§ Report work related accidents, or other injuries immediately upon
occurrence to manager/supervisor.
§ Use proper equipment, wear appropriate personal protective clothing
(PPE), and employ correct lifting procedures, as necessary, to avoid injury.
§ Follow company and department safety and security policies and
procedures to ensure a clean, safe, and secure environment.
§ Identify and correct unsafe work procedures or conditions and/or
report them to management and security/safety personnel.
§ Follow policies and procedures for the safe operation and storage of
tools, equipment, and machines.
§ Follow Hazardous Material Management Program procedures for handling
and disposing of chemicals, fertilizer, pesticides, blood borne pathogens,
etc., including using Material Safety Data Sheets (MSDS).
§ Follow property specific procedures for handling emergency
situations (e.g., evacuations, medical emergencies, natural disasters).
§ Complete appropriate safety training and certifications to perform
work tasks.
Policies and Procedures
§ Protect the privacy and security of guests and coworkers.
§ Protect company tools, equipment, machines, or other assets in
accordance with company policies and procedures.
§ Maintain confidentiality of proprietary materials and information.
§ Follow company and department policies and procedures.
§ Perform other reasonable job duties as requested by Supervisors.
Guest Relations
§ Address guests' service needs in a professional, positive, and
timely manner.
§ Actively listen and respond positively to guest questions, concerns,
and requests using brand or property specific process (e.g., LEARN, PLEASED,
Guest Response, LEAP) to resolve issues, delight, and build trust.
§ Welcome and acknowledge each and every guest with a smile, eye
contact, and a friendly verbal greeting, using the guest's name when possible.
§ Assist other employees to ensure proper coverage and prompt guest
service.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Anticipate guests' service needs, including asking questions of
guests to better understand their needs and watching/listening to guest
preferences and acting on them whenever possible.
§ Provide assistance to individuals with disabilities, including
assisting visually, hearing, or physically-impaired individuals within
guidelines (e.g., escorting them when requested, using words to explain
actions, writing directions on paper, moving objects out of the way, or
offering access to Braille or TDD phones).
Communication
§ Speak to guests and co-workers using clear, appropriate and
professional language.
Working with Others
§ Support all co-workers and treat them with dignity and respect.
§ Develop and maintain positive and productive working relationships
with other employees and departments.
Quality Assurance/Quality
Improvement
§ Comply with quality assurance expectations and standards.
Physical Tasks
§ Reach overhead and below the knees, including bending, twisting,
pulling, and stooping.
§ Move up and down stairs and/or service ramps.
§ Move, lift, carry, push, pull, and place objects weighing less than
or equal to 50 pounds without assistance.
§ Assist with moving, lifting, carrying, and placing of objects
weighing in excess of 100 pounds (e.g., A/C unit, television, dresser).
§ Move up and down a ladder.
§ Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination.
§ Visually inspect tools, equipment, or machines (e.g., to identify
defects).
Install, Maintain, and
Repair Items
§ Ensure that all flammable materials are stored in OSHA and EPA
approved containment devices.
§ Use the Lockout/Tagout system before performing any maintenance
work.
§ Carry all equipment (e.g., keys, phones, pager, tools, radio) in
order to maintain preparedness to carry out work tasks at all times.
§ Respond and attend to guest repair requests.
§ Perform miscellaneous minor repairs such as tightening loose toilet
seats, changing light bulbs, and patching holes in walls.
§ Perform preventative maintenance on tools and equipment, including
cleaning and lubrication.
§ Assist with moving, lifting, carrying, and placing of objects
weighing in excess of 100 pounds (e.g., A/C unit, television, dresser).
Maintain Building and
Property
§ Report any serious maintenance problems, unusual findings, or safety
hazards immediately to the manager/supervisor.
Plumbing
§ Fix minor plumbing problems such as unclogging drains, plunging
toilets, and repairing leaky spigots and faucets using appropriate techniques.
Others:
§ Adhere to all Company policies, including SOP’s, LSOP’s and MIP’s