Social network you want to login/join with:
Working Pattern: Monday to Friday – [specify hours], hours per week
About Us:
At Phoenix Medical Supplies, we pride ourselves on delivering top-class, business-relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.
We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies, and distribution centres during operational service hours.
Key Responsibilities:
* Provide incident management, request fulfilment, and access management services following ITIL processes as a first point of contact. Ensure tickets are actioned within SLA targets, escalating when necessary.
* Develop solutions and workarounds for incidents and problems where none exist.
* Work cross-functionally within the IT Department to ensure the successful transition of new services into production, including installing, configuring, and updating devices and applications. Update the CMDB promptly to reflect changes.
* Contribute to Continuous Service Improvement by suggesting improvements to policies, processes, and procedures.
* Assist in achieving team and service KPIs as agreed within the IT Service Operation Function.
* Ensure compliance with relevant IT and Data Security standards and policies at all times.
* Monitor key business systems for performance and availability through event and system monitoring, enabling reactive and proactive management.
* Support Platform Specialists in client and server patching as required.
* Create and maintain knowledgebase articles and documentation.
What We’re Looking For:
* Experience in an IT field role with exposure to ITIL processes is desirable.
* Experience in a customer-facing environment, via telephone and face-to-face interactions.
* Experience in IT service delivery.
* Exceptional customer service skills.
* Excellent interpersonal, communication, and customer service skills.
* Strong troubleshooting and problem-solving skills.
* Practical experience with some or all of the following (Mandatory): Microsoft Windows Server and desktop OS, Active Directory, MS Exchange, Microsoft RDS, hardware, peripherals, mobile devices, TCP/IP, LAN, WAN troubleshooting.
* Experience with these specialist applications (Desirable): CSDPlanetPressVISProScript ConnectBuetema MDEMultePOS, Avaya telephone system administration including Contact Centre.
What We Offer:
* 25 days (pro rata) annual leave plus bank holidays, increasing with length of service.
* Medicash – a health cash plan supporting healthcare costs (eyecare, prescriptions).
* iTrent Financial Wellbeing – an app to manage and access your pay flexibly.
* High street discounts and offers.
* Employee Assistance Programme (EAP).
* Contributory Pension Scheme.
* Fully funded accredited training programmes through the Apprenticeship Scheme.
#J-18808-Ljbffr