Join to apply for the Release Manager - Security Cleared role at Computacenter
Can be based from Hatfield, Milton Keynes or Nottingham
Must either have, or the ability to undertake security clearance
Currently a team of 3 Release Managers focused on ensuring smooth, reliable, and timely delivery of Releases across 7 customers. Our mission is to bridge the gap between development and operations by managing the entire release lifecycle—from planning and coordination to deployment and post-release support.
As a small but highly experienced team, we pride ourselves on:
* Precision and Quality: Every release is thoroughly planned and validated to minimize risk and maximize stability.
* Collaboration: We work closely with Service Deliver, Technical SMEs, and customer teams to align priorities and deliver value efficiently.
* Continuous Improvement: We constantly refine our processes to support faster, safer, and more predictable releases.
* Our goal is simple: deliver the right changes to the right environment at the right time, ensuring business continuity and customer satisfaction.
What you’ll do
Strategy and Planning (45%)
* Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery.
* Forward manage the schedule of expected releases to maximise the effectiveness of delivery.
* As part of the release undertake impact assessments
* Liaise with relevant ISP to ensure that adequate IS support is provided pre, during and post implementation.
* Participate in CAB meetings to discuss release scope and/or roadblocks.
Service Delivery (45%)
* The successful candidate will be responsible for the delivery of the Release Service to specific customers, ensuring that releases are managed effectively through the release lifecycle.
* Own the day-to-day service relationship with Delivery Management and Customer Stakeholders.
* Provide timely and relevant communications relating to the release to the primary, and other stakeholders.
* Manage risks and resolves issues that affect release scope, schedule, and quality.
* Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
* Communicate all key release plans, commitments, and changes including requirements, schedule, and scope changes
* Manage relationships and coordinate work between different teams at different locations
* Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
* Produce Deployment and Implementation Plans
* Communicate release details and schedules to the Business as required
* Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
* Capture all relevant release information in our, or our customers service management system
Service Development (10%)
* Continually work towards making improvements in the release process
* Contribute to the Service Integration process for Release Management as and when required.
* Own the Remote Services Forward Schedule of Releases (FSR) and ensure that the most up to date version is available for all to view and updates communicated.
What you’ll need
* Self-motivated and able to take ownership of own workload.
* High degree of professional responsibility.
* Be able to liaise with customer stakeholders at a senior level.
* Broad experience in IT Service environment.
* Proven ability to work under pressure and to tight deadlines.
* Be able to coordinate technical and non technical tasks across multiple teams.
* Well-spoken/Articulated.
* Able to work remotely when required.
* ITIL v3 or ITIL 4 Foundation.
* Experience of Project Management principles.
* ITIL Release, Control & Validation qualification
Performance Indicators
* Ensure Contract meets SLA performance targets
* Maintain and improve customer satisfaction levels
* Understand and adhere to policies and procedures
* Costs minimized
* Keep skills up to date with IT industry standards as appropriate to the role/Contract
* Attain and maintain accreditations as appropriate to the role/Contract
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
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