Overview
Operations Manager - (PFI Contract management) - North Somerset
Responsibilities
* Oversee daily operational activities to ensure efficiency, productivity, and quality standards are met
* Lead and manage the operational team, providing guidance, support, and performance management
* Develop and implement operational policies, procedures, and best practices
* Coordinate with other departments to optimise workflow and resource utilisation
* Monitor key performance indicators (KPIs) and prepare reports for senior management
* Manage budgets, control costs, and identify opportunities for process improvements
* Ensure compliance with health and safety regulations and industry standards
* Maintain strong relationships with clients, suppliers, and stakeholders
* Lead initiatives to improve customer satisfaction and operational effectiveness
Required Skills & Qualifications
* Proven experience - 2/3 years PFI Contract Management
* Technical or FM qualification - ideally IWFM or NEBOSH
* Strong leadership and team management skills with the ability to motivate and develop staff
* Excellent organisational and problem-solving abilities
* Sound understanding of health and safety regulations and compliance standards
* Financial acumen with experience managing budgets and controlling costs
* Exceptional communication and interpersonal skills
* Proficiency in relevant software and systems, such as ERP or warehouse management systems
* Relevant qualifications, such as a degree in Business Management, Logistics, or related field, are desirable
* Certifications in project management
* Strong analytical skills with the ability to interpret data and generate actionable insights
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