Their queries, through both phone and email. You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality, and customer satisfaction while managing your time. You will become an expert in our technical products and our IT systems.
Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
Why choose Hiscox?
We offer a great environment with brilliant benefits, including:
* 25 days holiday, increasing after 3 years up to 28 days, with an opportunity to buy up to 5 extra days per year.
* 2 'Hiscox' Days - take time off for birthdays, celebrations, or family time.
* £350 towards a gym or sports membership of your choice.
* £300 festive hamper (luxury food, premium wine, or shopping vouchers).
* Health benefits: Simply Health Medical coverage.
* Sharesave Scheme - invest in Hiscox Pension, critical illness cover, life assurance.
* Opportunity to work up to 2 days a week from home after full training and proficiency.
Are you the right person?
You enjoy speaking to people and providing a great customer experience. You are driven, highly productive, and a team player, receptive to feedback, and always striving to improve. You are resilient and embrace challenges. Surpassing business goals motivates you.
Sales experience and previous target-hitting experience are desirable.
Salary and hours
£25,000 with potential for an annual performance bonus. This role is 35 hours per week, 9-5pm, Monday to Friday.
Diversity and flexible working at Hiscox
We care about our people and are committed to diversity and an inclusive culture. We support flexible working where possible. Please discuss flexibility options with our resourcing team.
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Work with amazing people and be part of a unique culture.
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