Job Description
Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you.
The Role:
We are recruiting for an exciting Customer Service representative (Temp), part of the Her Majesty's Courts and Tribunals Service helpdesk team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety.
You will deliver a wide range of customer service/admin work; you'll be contributing towards helping create a more effective, less costly, and more responsive justice system for everyone. This is a fantastic opportunity for passionate candidates to deliver excellent customer service.
Please Note: Working hours are 09.00 - 17.00, Monday to Friday. These positions will be split between working in the office in Northampton town centre and working from home on a rota system.
What will be your primary responsibilities?
The role will involve, but not be limited to; you are performing the following:
1. Have a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges.
2. Have flexibility and the ability to adapt across teams and processes. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations, including those outside your area.
3. Work in a fast-paced, challenging environment with the customer at the heart of everything we do.
4. Field calls from the public seeking assistance issuing or responding to their claim
5. Keeping regular contact with court staff at processing sites throughout the country
6. Deliver customer query resolution across various customer contact channels. Consistently meeting performance indicators for accuracy and timeliness is required across all channels.