Job overview
To work as part of a small team providing administrative and
cashiering support within the General Office. Be able to prioritise
your own workload, as there are occasions when you will have no
direct supervision.
The role includes providing an accurate and effective cashiering
service for the Trust and dealing with a range of other General Office
functions including bleeps, telecoms, post, car parking,
accommodation and ambulance patient transport.
The post holder is required to liaise and co-ordinate with colleagues
and external contacts to facilitate the smooth running of support
services across the sites.
Main duties of the job
* Act as part of the General Office team ensuring systems concerning accounts, collection and the banking of income are operated in compliance with Trust Standing Financial Instructions.
• The safe keeping of patients’ property and monies, including monthly reviews of the patient property, liaising with patients, patients’ relatives, wards and departments where appropriate.
• Re-imbursements of petty cash to staff and patients.
• Provide support to General Office services including, ordering stocks and supplies and, maintenance of the photocopying machine.
• Franking and recording of mail, including monitoring of postal funds, franking machine maintenance and, ordering consumables and
reporting faults.
• Assist with the administration of car parking and site security including, updating details on the car park databases and the pay on foot system, liaison with car park patrol staff, providing and, dealing with general enquiries and complaints.
* Assist with the administration of on‑site hospital accommodation, including maintaining occupancy records, coordinating bookings and allocations, liaising with relevant departments and occupants, and supporting day‑to‑day accommodation queries in line with Trust procedures.
Anyone newly appointed to the Trust will be subject to the completion of a satisfactory 6 month probationary period (this includes bank staff). This will give the new staff member an opportunity to become familiar with the role and working environment.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website
Person specification
Skills
Essential criteria
* Ability to work unsupervised but identify when to seek additional support
* Ability to prioritise own workload
* Excellent communication skills, written and verbal and able to develop relationships with others
* Deal with information sensitively and confidentially
* Ability to comply with Trust Policies
Experience
Essential criteria
* Minimum of 12 months previous administrative experience
* Experience of working in a customer service environment or with the public
* Experience working with others as part of a team
* Experience dealing with challenging situations
* Experience using IT systems, including word and excel spreadsheets
Desirable criteria
* Previous experience working within the NHS
Qualifications
Essential criteria
* A good standard of general education with a minimum of 5 GCSE`s, C/4 or above including GCSE Mathematics & English or equivalent qualification
* NVQ Level 2 Admin and Clerical or equivalent relevant experience