IT Operations Engineer - Colchester
* First-line and remote support: Handle IT queries, resolve or upscale incidents, and document solutions.
* Asset management: Procure, track, and maintain company IT equipment.
* Identity and access: Manage accounts, permissions, and licences in line with policy.
* On-site support: Install/configure hardware, troubleshoot connectivity issues, and provide face to face technical help.
* Projects and improvements: Test and roll out new systems, automate workflows, and suggest service enhancements.
* Vendor coordination: Work with suppliers to resolve issues, manage orders, and obtain quotes.
* 2+ years in multi-site IT support.
* Strong Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
* Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
* Proficiency in Windows, Android, and Apple platforms.
* Active Directory & Entra ID management experience.
* Endpoint and mobile device management (Intune, Endpoint Central).
* Strong problem-solving and communication skills.
* Driving licence essential
If you are passionate about making a difference and want to be part of a family that values empathy, dedication, and professionalism, we would love to hear from you.
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