SUMMARY OF THE ROLE
As a field engineer, you will be responsible for the daily preventative maintenance and repairs on suspended access equipment and the installation of new customer projects in accordance with the Working at Height Regulations. You will troubleshoot emergency breakdowns, liaise with customers regarding potential repairs and safety-related issues discovered during routine work, and provide the office with details for quoting the pricing of any items required for maintenance, repair, or installation work.
ACCOUNTABILITIES
To deliver servicing, maintenance and repairs to height safety equipment, including the following:
* Fall Arrest and Life Safety Lines
* Eyebolts – fall restraint and abseil
* Gantries and walkways
* Guardrails
* Ladders – fixed and portable
* General lifting equipment
* Ensuring that health and safety regulations and guidelines are followed at all times and to comply with British Standards
* Highlighting any further works required following service or reactive works
* Supporting other divisions when required
CUSTOMER ENGAGEMENT
* Address customer inquiries by providing comprehensive and accurate information promptly.
* Report additional works required after Planned Preventative Maintenance (PPM) visits, offering a transparent overview of the equipment's condition.
SITE SURVEYS & REPORTING
* Systematically record all pertinent details during site surveys to maintain a comprehensive understanding of the equipment and any additional requirements.
* Communicate findings, observations, and project requirements promptly to the line manager for further analysis and action.
SIMPRO JOB MANAGEMENT
Accurately complete all assigned jobs within Simpro, ensuring job cards are closed in a timely manner and in line with company procedures.
ASSET-LEVEL REPORTING
* Maintain accurate pass/fail status.
* Identify defects clearly.
* Confirm where assets are missing, removed, or altered by others.
WORK NOTES & TECH NOTES
* Provide clients with sufficient context for inspection outcomes.
* Include the technical detail required for quoting and internal compliance.
PHOTOGRAPHIC & EVIDENCE UPLOADS
Upload clear, relevant photographs and supporting information to Simpro to substantiate findings, defects, and completed works.
REMEDIAL IDENTIFICATION & QUOTING SUPPORT
Clearly identify remedial works arising from inspections or servicing and provide accurate information to support office-based quoting, including parts, labour, and access requirements.
COMPLIANCE & AUDIT READINESS
Ensure all Simpro records meet internal quality standards and external audit requirements, supporting compliance with applicable regulations and British Standards.
CUSTOMER CARE
* Strive for excellence in customer satisfaction by consistently meeting or exceeding expectations.
* Represent the company professionally at all times, fostering positive interactions with customers.
ORDER MANAGEMENT
* Provide clear and concise reports to customers regarding project progress.
* Facilitate efficient order management by ensuring all relevant documentation is accurately compiled and forwarded to stakeholders in a timely fashion.
QUALIFICATIONS AND EXPERIENCE
* Clean driving licence.
* Experience working with heights.
* Ability to work independently or collaboratively as part of a team.
* Excellent communication skills.
DESIRABLE
* Previous experience in a similar role.
* Engineering knowledge.
TRAINING AND DEVELOPMENT
* Full training will be provided, including classroom-based and on-the-job learning.
* Opportunity to gain certifications in working at height safety standards.
* Career progression opportunities into a fully qualified Field Engineer role.
BENEFITS
* Bonus scheme
* Performance bonus
* Quarterly bonus
* Yearly bonus
* Additional leave
* Bereavement leave
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Private medical insurance
* Referral programme
* Sabbatical
* Sick pay
COMPANY OVERVIEW
Rotrex is a global provider of winch hire, sales, and support services, and high‑level cradle and fall protection equipment services across the UK and mainland Europe. The group operates two specialist businesses, Rotrex Winches and Rotrex OnSite, delivering industry‑leading products, services, and support through a highly skilled engineering team.
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