Business Unit : GAIN Experience : We create user-centered experiences that drive measurable business impact for public and private sector organisations Team : Accessibility Reporting to: Head of Accessibility Location : This is a UK-based hybrid role. You can work from any of our offices in Bournemouth, Bristol, London, or Manchester. ABOUT: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact. THE ROLE Responsible for taking a lead practitioner role on high profile client projects, including supervising and mentoring other team members and ensuring quality of delivery in line with client and company expectations. Actively engage in developing internal practices and the accessibility services provided, as well as GAIN’s wider services and capabilities in support of identifying and developing commercial growth opportunities. RESPONSIBILITIES Project Leadership & Direction Lead high-profile client accounts, ensuring exceptional delivery across complex accessibility projects. Oversee project quality, team performance, and efficient delivery processes, mentoring junior colleagues and shaping strategic direction. Drive commercial growth by expanding client relationships, developing new accessibility services, and ensuring our methods remain competitive. Contribute to organisational decisions on structure, resourcing, recruitment, and budgeting. Practice Leadership & Team Development Champion excellence in accessibility practice—refining processes, establishing consistent standards, and fostering innovation. Mentor and develop team members through regular feedback, training, and professional development planning. Encourage a culture of learning, collaboration, and continuous improvement across the accessibility team. Client Management & Growth Partner with Client Services to understand business needs, design effective solutions, and identify opportunities for growth. Provide strategic input to proposals and pitches, supporting new business wins and long-term account development. Act as a senior client contact, representing GAIN with professionalism and thought leadership in accessibility. Innovation & Thought Leadership Stay at the forefront of accessibility and interface design, sharing insights on emerging trends and technologies. Represent GAIN externally through talks, publications, and events; contribute to the agency’s visibility and authority in the field. Collaborate with Marketing to ensure GAIN’s platforms reflect cutting-edge accessibility and user experience practices. Requirements Significant commercial experience in accessibility or related digital roles; relevant degree advantageous. In-depth knowledge of Web Content Accessibility Guidelines (WCAG). Strong communicator, facilitator, and problem-solver with sound decision-making skills. Proven leadership ability—balancing autonomy with collaboration and motivating teams to deliver high-quality results. Excellent organisational skills; able to manage multiple priorities while maintaining strategic focus. HOW YOU’LL WORK: Constant curiosity : You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve Pushing boundaries : You’ll make the most efficient use of technology, suggesting process improvements The power of our imagination : You’re a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results. Making it happen : You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions. Putting people first : You’ll build effective relationships with people, internally and externally, understanding both business and client needs. Benefits Our benefits for UK employees include: Private Medical Insurance BUPA Life Assurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity