A bit about the role
As a Stock Operations Manager, you will support the retail team by ensuring an accurate, timely and efficient stock operation
As Stock Operations Manager you will:
Control stock file accuracy by ensuring accurate processes, timely escalation and any subsequent actions are followed up
Ensure daily communication and feedback to wider retail teams on stock position and issues around stock holding,
Support optimisation of both own bought and concession stock rooms. Escalating any risks to retail teams or health and safety as required
Regularly reviewing, challenging and re-allocating stock rooms based on business requirements and ensure concessions are charged accurately for appropriate spaces
Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
Act upon information and feedback from across the business e.g. engagement survey and team member feedback to name a few
Ensure that the department’s spaces are maintained to high standards, are fully compliant with trading standards, health and safety legislation and all store operating procedures
A bit about you
Commercially minded. You understand the importance of stock efficiency and accuracy. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your stakeholders to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team
A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
Organised and proactive. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
An example of our values, a trusted and respected colleague
KPIs:
People – absence, turnover, engagement and opinion survey
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business