Benefits:
* 401(k)
* 401(k) matching
* Bonus based on performance
* Dental insurance
* Health insurance
* Paid time off
* Stock options plan
* Training & development
* Vision insurance
BENEFITS/PERKS:
* Fun work environment
* Health, dental, and vision insurance
* Company match 401(k) plan
* Bonus plan
* Paid Holiday, Vacation, and Sick leave
COMPANY OVERVIEW:
AlphaGraphics Middleton is growing, and we need your help. We are looking for a Project Coordinator with the potential for Inside Sales. Our family-owned business specializes in marketing and communication products, including graphic design, printing, and signs. Experience in any of these areas is helpful, but what really counts is your personality and work ethic. If you like people and have a positive, upbeat attitude, we can train you to be a success.
WHAT WE EXPECT OF YOU:
* Process orders and follow through on the order and billing information to ensure client expectations are met or exceeded. Document all order activity including client inquiries, acknowledgments, art proofs, delivery commitments, etc.
* Estimate general quotes by order specifications and compile information in an easily reviewed format for the sales rep. Provide quotes to clients once approved.
* Foster and maintain positive vendor relationships.
* Handle communications with manufacturers, clients, and vendors professionally via phone, mail, and email. All messages are to be returned the same day or within 24 hours.
* Develop and maintain a positive relationship with clients.
* Meet or exceed deadlines.
* Understand and anticipate customer needs and expectations, and professionally manage those needs and expectations.
* Attend and participate in daily production meetings, providing relevant updates.
* Answer questions and resolve issues related to work in progress.
* Perform and/or participate in press checks as required.
* Forward proofs to customers and assist in the proofing process.
* Monitor the progress of orders throughout the system.
* Provide backup for other customer service team members.
* Maintain organized customer files and records.
WHAT YOU BRING TO THE TABLE:
* Ability to interact with clients and vendors and build relationships.
* Ability to work as part of a team.
* Strong organizational skills and the ability to plan and prioritize.
* Comfortable multi-tasking in a fast-paced office environment.
* Effective verbal and written communication skills.
* Ability to work independently within project guidelines.
* Strong interpersonal skills and conflict negotiation abilities.
* Creative problem-solving skills.
* General computer literacy.
* Strong work ethic.
* Experience in conducting customer needs assessments and evaluating customer satisfaction.
* Critical thinking skills to evaluate solutions and approaches.
This AlphaGraphics business is an independently owned franchise of AlphaGraphics, Inc., owned and operated by Beta Graphics Solutions, INC. It is an Equal Opportunity Employer.
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