The continenceservice provides care and support to adults and children within NEL who have abladder or bowel problem. They liaise closely with community nursingcolleagues, care home staff and GPs to ensure appropriate care is delivered.The Continence Service also provides education to other healthcareprofessionals to enable a high standard of clinical care to be delivered acrossdisciplines within Care Plus Group.
The post holderwill be part of a specialist Continence team and will be responsible forproviding vital administrative support to enable an effective and efficientservice delivery.
Please note that Care Plus Group are not currentlyregistered to sponsor applicants from outside the EU and EEA.
Main duties of the job
Job title: Clerical Assistant
Department: Continence Team
Base: Val Waterhouse Centre
Salary: Range 2 £21,841 (Under 21) £23,875 (21 and over) pro rata per annum, fixed point, pay award pending
The post holder will be part of a teamresponsible for providing vital administrative support to the nursing staff to enablean effective and efficient service delivery.The successful candidate will need excellent telephone skills and beable to communicate with people of all communication levels. You will follow clear guidance and proceduresand be supported by the Admin Assistant and Senior Administrator to ensure asmooth service delivery.
About us
Care Plus Group is an employee owned Social Enterprise, establishedin 2011 to deliver NHS community health and social care services and employover 800 people. A key feature of our organisation is the positive culture wehave developed which is based on valuing, trusting, engagement, and involvementof our staff.
We consistently deliver high quality innovative services across NELincolnshire, reflected in an ongoing above 95% customer satisfaction feedback.Our services have received national recognition/commendations and Awardsincluding winning a national HSJ award in November 2021. We hold thehighest possible standard of ISO accreditation and are committed to reducingour carbon footprint.
We offer excellent terms and conditions includingoptional membership to a contributory pension scheme, Independent Providerclosed access to the NHS pension scheme, lease cars, a full induction programmeand an extensive range of CPD/development opportunities. We recognisecontinuous service from partner Health and Care organisations for the purposesof annual leave entitlement.
We are a supportive employer and operate in a waywhich supports family friendly and flexible working. CPG is an equal opportunities employer,committed to safeguarding the welfare of vulnerable adults and expect the samecommitment from all staff and volunteers. As a Disability Confident employer,we will interview all disabled candidates who meet the essential criteria.
Job responsibilities
The job descriptionis attached as a separate document with the person spec - please refer to this for more information
Person Specification
Qualifications
* Literacy and numeracy level 2
* Level 2 or equivalent qualification in computer applications
* NVQ Level 2 Business Admin
Other
* Ability to work flexibly with regard to working hours/arrangements and venues
* Ability to demonstrate commitment to Care Plus Group core values
Experience
* Recent experience of working in an office/reception (within the last year)
* Experience of working with the public (both face to face and on the telephone)
* Competent in Microsoft office including Word, Outlook & Excel
* Experience of working with people with varying levels of communication skills/abilities
* Experience of working in a care environment
Knowledge & Skills
* Effective communication and organisational skills
* Ability to demonstrate diplomacy and tact
* Ability to work as part of a team
* Ability to work on own initiative
* Awareness of confidentiality
* Ability to work accurately
* Ability to communicate effectively with people at all levels
* Effective customer care skills
* Ability to take and transcribe accurate notes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£21,841 a yearunder 21, £23,875 for 21 and over pro rata, fixed point
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