Hours: 42.5 hours Monday - Friday
Annual salary: up to £30,458.75
Location: Tonbridge
About the Role
We are looking for an organised and proactive Planner to join our local repairs team. You will play an important role in ensuring repairs are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer‑focused and responsive repairs service.
Duties
* Schedule and plan repair works to ensure efficient use of operatives and resources.
* Use the MCM system to manage appointments, update job statuses and monitor progress.
* Track overdue tasks and support the team in meeting performance targets and KPIs.
* Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped.
* Communicate effectively with residents to provide updates and manage expectations.
* Support the repairs team by identifying and escalating operational issues where required.
* Monitor workloads and assist with planning cover for absences and holidays.
* Allocate work to subcontractors and raise material orders in line with procurement procedures.
* Ensure accurate use of IT systems, including PDAs and subcontractor portals.
* Maintain clear and accurate records across all systems.
* Deliver a professional, courteous and customer‑focused service at all times.
* Adhere to health and safety requirements and company policies.
* Work collaboratively with colleagues to ensure service delivery standards are met.
* Support company procedures, maintain company assets and provide cover for other planners when required.
* Attend meetings and training sessions as required.
Role Criteria
* Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment.
* GCSE (or equivalent) in English and Maths.
* Experience working in a fast‑paced, reactive and customer‑focused environment.
* Good IT skills with the ability to use job management, scheduling and appointment systems.
* Strong time management and organisational skills, with good attention to detail.
* Clear and confident communication skills, both written and verbal.
* A customer‑focused approach with the ability to manage queries and challenging situations professionally.
* An understanding of repairs and maintenance processes.
* Experience planning and scheduling multi‑trade repairs using an ICT appointment or job management system.
Benefits
* 25 days annual leave plus bank holidays.
* Leading pension scheme.
* Annual Mears Fun Day.
* Volunteering Leave – paid volunteering in the community.
* Staff perks with Mears Rewards – discounts of up to 10% on groceries, holidays, eye test vouchers, Share save scheme, and more.
* Family friendly policies.
Legal & Equity
All our roles require candidates to have the entitlement to work within the UK, and Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, and we are a Disability Confident employer. We value equal opportunities for all.
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