Business Analyst - Product, UI, UX, Digital £Market Rate - Inside IR35 London / Hybrid 6-12 months I am recruiting for a Business Analyst who operates confidently at the intersection of users, product, design, and delivery, and is able to bring clarity to complexity across a product‑led, business‑critical programme. Key Requirements: Proven commercial experience working as a Business Analyst within large, complex / highly federated organisations on digital product or platform-led programmes. Experience analysing and supporting delivery of internal‑facing tools or operational systems. The ability to deeply analyse end-to-end consultant workflows and operational processes across multiple systems, translating them into clear, usable requirements. Expertise in defining user journeys, functional requirements, acceptance criteria, and widget-level behaviours aligned to product priorities. Can translate complex, multi-system processes into consumable outputs for UX/UI designers, front-end engineers, and integration teams. Expertise working with API‑integrated systems, data sources, or platforms. Excellent collaboration skills to ensure backlog readiness, scope clarity, and reduced delivery risk. The ability to work with CRM, data, and AI teams to ensure requirements are feasible, well-scoped, and integration aware. Can support usability testing, iteration, and documentation to ensure the Workspace drives productivity, reduces friction, and fits high-paced operational work. Excellent communication and stakeholder management skills. Nice to have: Immediate availability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk