CUSTOMER SERVICE ADVISOR - TRADE COUNTER BASED: GLARRYFORD, BALLYMENA JP Corry, BITCs Responsible Company of the Year (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of Decency, Passion and Pride we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us. WHY WORK AT JP CORRY: Generous annual leave scheme of 34 days per year pro rata inc statutory holidays Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks Competitive pension scheme and Life Assurance benefit Enhanced Maternity, Paternity & Adoption pay Training opportunities, development & career growth Staff Discount from JP Corry Branches Aviva Digicare Bonus scheme opportunity for annual bonus Access to Women In Business Membership Volunteering & fundraising opportunities High 5 staff reward & recognition scheme WHAT IS THE ROLE? A customer service assistant based in one of our busy trade centres is an integral role of day-to-day branch operations. This role will involve a large element of customer engagement through phone calls, emails and face to face interaction ensuring our customers need are met in an efficient and personable manner. Taking pride in delivering what we promise, the role ensures the trade centre is a well-presented place ensuring the availability of our full suite of stock to enable us to deliver our customer promise. At the trade counter you will be ensuring both our account and cash sales customers have everything they need to complete their job. Branch opening hours are Mon - Thurs 07.30 - 17.00 Fri 07.30 - 16.00 Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs! WHAT WILL I BE DOING? Identify and generate sales opportunities by ensuring the customer has all they need for their job Efficiently processing customer transactions Provide competitive quotations to meet both customer and business needs. Ensuring a high standard of good housekeeping and presentation throughout the store Making sure all goods inwards are checked and put away in the correct location. Maintain adequate branch stock levels and count accurately for/during stocktake. Adhering to Health & Safety protocols for self and others whilst on site WHAT DO WE NEED FROM YOU? Passionate about delivering a first class customer service experience and know what great service looks, sounds and feels like. Proven experience within a face to face sales and customer service based role. Possess strong communication and interpersonal skills in order to be a real team player. Proficient in the use of IT and have good computer literacy and telephone skills. Web sales, E commerce and social media experience Ideally knowledge / experience of the construction / building materials industry Closing Date: 14TH JULY 2025 JP CORRY IS AN EQUAL OPPORTUNITIES EMPLOYER Skills: Customer Service Trade Counter Generate Sales