Governance Assistant (Fixed Term)
Citizen Housing is seeking a Governance Assistant on a 6-month fixed term basis. The Governance & Assurance Team is a critical part of the Assurance & Business Services Directorate. The Governance Assistant will support the team to provide a full governance service to Citizen’s Boards and Committees, involved customers and colleagues across Citizen, and maintain high standards of service for a range of stakeholders.
You will be responsible for supporting all aspects of governance administration, including arranging meetings, preparing agendas, tracking actions, and supporting the completion of annual members appraisals and cyclical probity checks. You will also have the opportunity to review and enhance existing processes. The role also supports the internal audit programme, particularly ensuring all relevant meetings are arranged, documentation collated and submitted, and recommendations tracked and reported to the Audit & Risk Committee.
Key Responsibilities
* Support the Governance & Assurance Team to provide a full governance administration support service to Citizen’s Boards and Committees and colleagues across Citizen.
* Support Governance Officers in ensuring that Citizen’s Governance framework and supporting policies and procedures are adhered to.
* Maintain key governance registers, records and trackers such as the signing and sealing register, Board & Committee member appraisal records and meeting action trackers.
* Support the internal audit process with the arrangement of audit meetings, tracking recommendations and reporting progress to Audit & Risk Committee.
* Support the Board and Committee annual appraisal and 121 processes including preparation of documents, maintaining records and actioning outcomes.
* Design and maintain effective systems and solutions to support effective governance.
Qualifications and experience
* Highly developed organisational skills, able to manage multiple objectives, priorities, and projects effectively.
* Ability to communicate clearly and effectively at all levels – excellent spoken, written and presentational skills to a variety of audiences.
* Ability to work with utmost discretion to ensure all work and information issued or held by the Governance Team is treated with strictest confidentiality.
* Experience of building relationships and working effectively with internal and external stakeholders and the ability to work with Board and Committee members and senior colleagues.
* Strong influencing and negotiation skills to enable effective operation and relationship building at all levels.
* Proficient in use of MS Office software, in particular Outlook, Word and PowerPoint, and ability to pick up new IT systems quickly.
* Ability to analyse situations and problems and determine effective solutions under pressure.
* Commitment to excellent customer service.
* Ability to manage, organise and prioritise your own workload.
* Knowledge and understanding of key principles of good governance (desirable).
* Experience of working within a regulated environment (desirable).
* Knowledge and understanding of the Social Housing Sector (desirable).
Benefits
* Annual Leave: 26 days per year plus bank holidays; annual leave purchase scheme – option to buy up to an additional 5 days per year.
* Enhanced family leave (maternity, paternity and adoption).
* Organisational sick pay.
* Generous Pension Scheme – employee contribution options with employer match.
* Competitive salary and benefits package.
* Health and wellness programs and comprehensive health insurance.
* Flexible working hours and hybrid working (minimum 2 days per week in office).
* Access to training programs and career development resources.
Additional information
Location: Birmingham Business Park, B37 7YN
Hours: Up to 37 per week (reduced hours would be considered) / Hybrid working (minimum 2 days per week in office).
Closing date: 9:00 a.m. on Monday 8th September. Interview dates: Thursday 11th September and Monday 15th September. We will review applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
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