Our client, based in Hampshire, is currently recruiting for a Complaints Officer on a short-term temporary contract. The position is due to start immediately. The hourly rate is £24 per hour via Umbrella. The ideal candidate will be an individual with excellent communication skills and a great phone manner. Duties will include (but are not limited to): Acting as the first point of contact for customer complaints, acknowledging issues and setting clear expectations. Investigating complaints thoroughly and determine fair, evidence-based outcomes Communicating decisions clearly to customers and stakeholders, both verbally and in writing Building effective relationships with internal teams and external partners, including regulators and contractors Providing constructive feedback to colleagues and teams to support service improvement. Identifying and recommend improvements to systems, processes, and policies Skills, knowledge and experience required: Excellent communication skills, both written and verbal Good organisational and time management skills Experience resolving complaints or negative consumer feedback Ability to work effectively as part of a team Working hours: 37 hours a week Monday – Friday 9:00 – 17:00 Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.