The Opportunity
We are currently recruiting for a Client Account & Operations Manager to join a growing property maintenance business based in Bordon, Hampshire.
This is a full time permanent position offering a salary of £45,000 to £47,000 plus bonus, with a hybrid working arrangement combining office, home, and client-based working.
This is a commercially focused role that combines account management, operational delivery, and business development. You will be responsible for managing an existing portfolio of commercial property clients while identifying opportunities to grow accounts, secure additional works, and build new business relationships.
Working across a variety of commercial properties including business parks, retail parks, and mixed-use developments, you will play a key role in maintaining excellent client relationships and driving the continued growth of the business.
You will be supported by a dedicated helpdesk team who assist with administration, service delivery, and quotations, allowing you to focus on client management, operational performance, and commercial growth.
Key Responsibilities
- Manage a portfolio of commercial property maintenance clients
- Build and maintain strong client relationships through regular meetings and communication
- Identify opportunities for additional works and contract growth
- Develop new business opportunities and support company growth objectives
- Achieve and exceed monthly financial and sales targets
- Monitor contract performance, profitability, and service delivery standards
- Manage subcontractors and suppliers across multiple client sites
- Carry out regular site visits and client meetings
- Assist with quotations, tenders, contract renewals, and sales proposals
- Work closely with internal helpdesk and accounts teams
- Ensure Health and Safety compliance across all contracts
- Support continuous improvement and operational efficiency initiatives
Requirements
- Previous experience within Facilities Management, Property Maintenance, Building Maintenance, Commercial Maintenance, or a similar environment
- Proven experience managing client accounts and developing business opportunities
- Strong commercial awareness and financial understanding
- Experience managing subcontractors, suppliers, or service delivery contracts
- Excellent communication and relationship-building skills
- Good IT skills including Microsoft Word and Excel
- Ability to manage multiple priorities and client relationships effectively
- Full UK driving licence essential
Skills and Qualities
- Commercially focused and target driven
- Excellent relationship-building skills
- Strong negotiation and influencing abilities
- Professional and confident communicator
- Organised and self-motivated
- Positive and proactive approach
- Strong problem-solving skills
- Ability to manage a busy and varied workload
What's On Offer
- Salary of £45,000 to £47,000
- Performance-related bonus scheme
- Hybrid working arrangement
- 23 days annual leave plus bank holidays
- 4 additional wellness days following probation
- Group Life Assurance Scheme
- Auto Enrolment Pension
- Dedicated helpdesk support
- Growing and ambitious business
- Long-term career progression opportunities
Working Hours
Monday to Friday
Full time permanent position
Hybrid working between office, home, and client visits.
How to Apply
This role is being recruited by Halmer Group on behalf of our client. To be considered, please submit your CV outlining your experience and suitability for this position. All applications will be treated in strict confidence.
Reference 820
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