About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing? Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management.
Manage fault ticket administration and jeopardy management to maintain SLAs.
Produce and analyse fault ticket performance reports to drive improvements.
Host, lead, and oversee technical bridges with customers to resolve faults, including out-of-hours support.
Facilitate cross-team liaison, acting as primary point of contact.
Oversee engineer bookings, resource allocation, and scheduling.
Supervise email inbox management, ensuring efficient and professional responses.
Direct creation and deployment of Microsoft Forms for operational workflows.
Conduct and lead business continuity reviews and tests for operational resilience.
Oversee and support the AILS (Acceptance Into Live Service) process.
What youll bring? Proven engineering or operational team leadership experience preferably in an IT Operations environment.
Strong organisational and multitasking skills.
Understanding of fault ticketing systems and service operations.
Advanced Microsoft 365 proficiency, especially Outlook and Forms.
Excellent communicatorconfident with cross-team and customer collaboration.
Analytical mindset with performance reporting experience.
Experience in business continuity/disaster recovery management (desirable).
Calm under pressure; adept at leading incident resolution in customer settings.
ITIL or service management framework experience (advantageous).
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers; Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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