Job Summary
Ambrose Avenue Group Practice has the opportunity for a part time enthusiastic and proactive receptionist to join our team working between 20-24 hours a week, we can be flexible on days as long as it meets the business need which is between 0745 and 1830. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face‑to‑face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Responsibilities
* Greeting and directing all patients.
* Making appointments.
* Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
* Accepting and handing out prescriptions, letters, completed forms, specimen bottles, etc.
* Advising patients of practice procedures.
* Oversight of Anima the newly implemented online appointment tool.
* Accurately maintaining patient database and records, photocopying, filing and scanning.
About Us
Ambrose Avenue Group practice are a friendly and welcoming GP practice with 14,500 patients across two locations in Colchester: Ambrose Avenue and Tollgate.
Benefits
* A permanent employment contract.
* Membership in the NHS pension scheme.
* Support for your personal and professional development.
* Excellent training and development opportunities.
* 25 days of annual leave, along with eight bank holidays (pro‑rata); this increases with your continuous years of service in the NHS. This generous leave policy promotes a healthy work‑life balance.
* Bike rack available.
* Shower facilities.
* Convenient access to the A12, with routes to London and Ipswich.
Job Details
Date posted: 07 December 2025.
Salary: Depending on experience.
Contract: Permanent.
Working pattern: Part‑time.
Reference number: 29229.
Job location: 76 Ambrose Avenue, Colchester, Essex, CO3 4LN.
Person Specification
Essential
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
* Previous medical or healthcare receptionist experience is desirable.
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: Primary Care Careers.
Address: 76 Ambrose Avenue, Colchester, Essex, CO3 4LN.
Website: https://www.eoeprimarycarecareers.nhs.uk/.
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