Supervisor
£13.83 per hour - 35 hours per week
Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT
As a Supervisor you will be the strong right arm to your restaurant manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering KFC’s world‑famous fried chicken and exceptional service as we transform the UK’s rest stop experience.
What we offer
* £1,000 retention bonus*
* Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
* Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
* Fabulous development opportunities including funded qualifications, leading to the next step in the management team
Responsibilities
* Leading your teams to achieve and deliver excellent brand standards and customer service
* Maximising profit by driving sales and controlling costs
* Processing stock counts and orders
* Partnering with the leadership team in setting targets for the team to achieve
* Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
* Taking ownership of customer feedback, responding appropriately in a timely manner
* Supporting the team with preparing food and refreshments
Qualifications
* Previous experience of leading or supervising a team highly desirable
* Passion for delivering a memorable customer experience
* Great communication skills and be comfortable making decisions
* Ability to work on own initiative and make reasoned decisions under pressure
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Please note internally this role is called Team Leader; retention bonus payable subject to completion of KFC’s Shift Leadership Programme, payment made in two six‑month instalments and pro‑rata based on start date on contract.
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